Effective Date: August 3, 2026

Welcome to EZZYSHOTS, a photography and videography marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and payment disputes are handled for bookings made through the EZZYSHOTS Platform.

By booking a service through EZZYSHOTS, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Service Providers

EZZYSHOTS serves solely as a technology marketplace connecting customers with independent photographers, videographers, studios, and creative professionals.

Each independent provider operates their own business and may establish reasonable cancellation, refund, rescheduling, deposit, and booking policies, provided they comply with applicable laws and the EZZYSHOTS Platform requirements.

2. Cancellation by Customers

Before the Scheduled Service

Customers may request to cancel a booking before the scheduled service date.

Refund eligibility depends on:

• The cancellation policy of the selected provider.
• The timing of the cancellation.
• Whether preparation or production work has already begun.
• Any non-refundable deposits disclosed before booking.

Approved refunds will be processed using the original payment method where applicable.

3. Cancellation by Providers

Provider Cancellation

If an independent provider cancels a confirmed booking for reasons within their control, customers may be eligible for:

• A full refund where applicable.
• Assistance in finding another available provider through EZZYSHOTS.
• Other remedies required by applicable law.

EZZYSHOTS may review repeated provider cancellations and take appropriate action, including suspension or removal from the Platform.

4. Rescheduling

Booking Changes

Customers and providers are encouraged to communicate promptly regarding requests to reschedule bookings.

Rescheduling is subject to:

• Provider availability.
• Mutual agreement between both parties.
• Any applicable rescheduling policies established by the provider.

Additional fees may apply if disclosed before confirmation.

5. Deposits and Advance Payments

Reservation Fees

Some providers may require deposits or advance payments to secure a booking.

Any deposit requirements, payment schedules, and refund conditions must be clearly disclosed by the provider before the booking is confirmed.

6. Weather and Unforeseen Circumstances

Force Majeure

Outdoor photography sessions and event coverage may be affected by weather conditions, natural disasters, government restrictions, public emergencies, or other events beyond the reasonable control of either party.

Customers and providers are encouraged to work together to reschedule affected bookings whenever reasonably possible.

7. Delivery of Photos and Videos

Completed Services

Once photography or videography services have been substantially completed, refunds may not be available unless otherwise required by law or agreed upon by the provider.

Editing style, artistic preferences, and creative interpretation generally do not constitute grounds for a refund unless the delivered work materially differs from the agreed service.

8. Payment Disputes

Dispute Resolution

If a customer believes a payment was processed incorrectly or a dispute arises regarding a booking, they should first contact the independent provider to seek a resolution.

If the issue cannot be resolved, customers may contact EZZYSHOTS for assistance. While we may facilitate communication, EZZYSHOTS does not guarantee a particular outcome and is not responsible for disputes between customers and independent providers.

9. Platform Service Fees

Fees

The 11% Platform Service Fee supports payment processing, platform maintenance, customer support, security, marketing, and continuous improvements to EZZYSHOTS.

Platform Service Fees may be non-refundable except where required by applicable law or when a refund is approved under this Policy.

10. Limitation of Responsibility

Marketplace Role

EZZYSHOTS facilitates bookings between customers and independent providers but is not the provider of photography or videography services.

Refund decisions relating to completed services, creative work, editing quality, scheduling, or customer satisfaction primarily remain the responsibility of the independent provider, subject to applicable law.

11. Policy Changes

Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Updated versions become effective upon publication on EZZYSHOTS.

12. Contact Us

Questions

If you have questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYSHOTS is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent photographers, videographers, studios, and creative professionals. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering services through the Platform.